| How do I order my web hosting
package? |
We accept payment by direct bank transfer
and PayPal (uses most major credit and debit cards). You can order securely
online by following a few simple steps in our "Order
Wizard" - just click on any Order Now link on any
of our packages.
Our preferred payment method is via PayPal in the following
currencies:
o £ Pounds (GBP)
|
| How long will it take for my web
space to be set up? |
| Once your order has been received and
full payment has been authorised we aim to set up your
new account within one working day.
If your order and payment are received before 3pm, Monday - Friday
we will set it up the same day.
Once you have ordered from us and your web space has
been activated, you will receive a welcome email including
your password and username. |
| What Platforms do you support? |
| Currently we only have Linux platforms.
Linux is the most used operating for hosting web sites. |
| What websites do you not allow? |
We allow many genre of websites, however,
we do not allow adult sites, warez, mp3's or anything
illegal.
Please Note: We do not condone warez, illegal scripts or anything illegal on our servers.
We reserve the right to disable/delete your account
without notice! No refunds will be issued! |
| What is an "Email Account"? |
| An email account enables you to send
and receive email using yourname@yourdomain. Depending
on your package choose, your hosting package will come
with a minimum of 5 email accounts that you can set up
for yourself, your friends or your colleagues to use. |
| What limit do you set on maximum
mailbox sizes? |
| Each email that sits in your mailbox waiting to be collected takes up a small amount of disk
space. We do not set any limit on how much disk space
individual mailboxes can use other than you cannot exceed
the total disk space allocated to your hosting account. |
The amount of space used by the following
services are all included in your total web space usage
calculations:
* All files e.g. HTML pages, images, flash movies
etc stored within your home web directory
* Data stored in databases
* Mailboxes
* Backup files
We do not set any limit on how much space any of the
items listed above can use, but the sum total may not
exceed the total space allocated to your hosting account. |
We set up our servers to prevent anyone to use our SMTP
server. To send email, you need to set up SMTP Authentication in your mail
client. The password is as same as your POP3 accounts', more details can
be viewed here |
This can be very useful if you want
to reply to an email with an automatic response. For
example:
* "Out of office" message Going to be away from your
desk for a while? Just set up an auto responder that
replies to any emails you receive with your own message
e.g. "Thanks for your enquiry. I am away on holiday
and will respond to your email when I return.";
* Information Packs You can add file attachments to
your auto responder enabling you to automatically send
out information about your products or services.
For example you could have a message on your web site
that says "Send an email to info@yourdomain.com for
an information pack." |
Depending on what registrar you use,
it might be a different setup. To point your domain
name to our servers, you need to:
| Name |
Type |
Content |
| @ |
A |
{I.P} |
| * |
A |
{I.P} |
| ftp |
CNAME |
domain.com. |
| mail |
A |
{I.P} |
| www |
A |
{I.P} |
| |
MX Record |
|
| Name |
Priority |
|
| mail.domain.com. |
10 |
|
Note: {I.P} stands for the I.P adress that will be
given to you, you can find this in your welcome email.
Please however note that all CNAME and MX records must
be terminated with a . or they will not work correctly.
You need at least one MX record or no mail will be received,
if this MX record points to a sub domain (like mail.domain.com),
ensure there is valid DNS A or CNAME for that record. |
| Yes, we offer technical support - either
through our control panel, email or live help. We also
have technicians monitoring the servers 24/7 to ensure
that they are always up and running. Please note: We cannot
provide support for third party scripts. |
| Yes, our control panel has a Log Manager
to view these logs - we also offer the statistic program
Webalizer free to all accounts. These logs can become
very large, so we suggest that you delete these periodically. |
| There are 2 ways you can do this:
1. Online File Manager
Our Control Panel has an in-built Online File Manager
which can be accessed via your Control Panel. This enables
you to upload files using just your web browser meaning
you can upload web pages, images and scripts from any
internet enabled PC anywhere! Although, if you are planning
to upload large files, we suggest you use FTP.
2. FTP (File Transfer Protocol) Software
There are many excellent FTP packages available, some
of them free, that enable you to connect to your web
space and upload your files almost as if you were just
copying files to another disk on your PC. Here are some
examples:
CuteFTP (PC), Fetch (MAC)
Please refer to your welcome email on how to set these
up.
|
| No, as providing Shell access to a server
is a huge security risk. In the interests of our customers'
security and the protection of our server hardware and
software we do not provide Shell accounts to our customers.
Some of the most commonly performed tasks that Shell
access is normally required for can be performed via
your Control Panel:
* Set up password protected directories using .htaccess
files: Your Control Panel enables you to do this much
quicker and easier using a simple web interface.
* Change file permissions: Your online File Manager
enables you to do this using a simple form and most
FTP packages also include this facility.
* Set up cron jobs Instruct the server to execute a
script at regular intervals e.g. 4am every day or every
Monday lunchtime.
If you require something more advanced to be done at
the Shell level then we will be only too happy to help. |
| Each time someone views one of your web
pages the HTML, images, flash movies etc have to be transmitted
from the web server to the client's web browser. This
is what we mean by bandwidth usage. Bandwidth is not an
unlimited resource so we must allocate our clients a certain
amount they can use each month.
Even our smallest package includes up to 700MB of data
transfer / month which is enough for many thousands
of visitors.
To keep your bandwidth usage down, optimise all your
image/media files as much as possible to reduce their
file size. Even large photos can be reduced to as little
as 30kb. Always avoid making large files available for
download such as movies or audio files - this will make
your bandwidth usage go through the roof!
When your bandwidth reaches your maximum allowance,
then your site will be disabled and will be inaccessible
until the following 1st of the month. |
| CGI stands for Common Gateway Interface
which is the standard method by which data is passed between
web servers and web applications. Perl is the programming
language most commonly used when writing CGI web applications. |
| PHP is a general purpose server-side
scripting language that was written specifically for web
developers. Many other languages used for web development
existed before the advent of the internet and are therefore
not necessarily so well suited for the purpose.
It is much easier to use than many other server-side
languages due to it's embedded nature. Snippets of PHP
code can be placed within your HTML page and the server
processes these before outputting a plain HTML page
to the browser. This means it is extremely easy for
beginners to pick up and master the basics.
PHP is supported by dedicated developers, a massive
online community and thousands of ready-made scripts.
Current statistics estimate that over 13 million domains
worldwide use PHP (source php.net). |
| MySQL (pronounced "My ess cue el")
is an open source Relational Database Management System
that uses Structured Query Language. Information is stored
in "Tables" which can be thought of as the equivalent
of Excel spreadsheets. A single MySQL database can contain
many tables at once and store thousands of individual
records. It's fast, reliable and flexible.
PHP and MySQL work extremely well together. Useful
tutorials on how to use them are freely available on
the web and some excellent reference books have been
produced catering for complete beginners to experienced
web application developers. |
